WARRENVILLE, ILL. – (June 30, 2011) – Navistar Inc.’s International® brand trucks rank highest in customer satisfaction among Class 8 truck owners in the Pickup and Delivery segment, commonly known throughout the industry as regional haul, according to the J.D. Power and Associates 2011 Heavy-Duty Truck Customer Satisfaction Study (SM) released today.
“We are very pleased that customers have recognized our commitment to providing trucks and engines that satisfy their business needs,” said Jack Allen, president of Navistar’s North American truck group. “We know that more and more customers in the industry are shifting toward regional haul, and we are well positioned with our product portfolio of ProStar, TranStar and DuraStar. But most of all we are honored to be recognized for our efforts.”
International brand Class 8 commercial trucks scored highest in each of the six categories measured: Engine, Cost of Operation, Warranty, Cab and Body, Ride/Handling/Braking and Transmission. In total, International trucks rank 34 points above the segment average and 27 points higher than the nearest competitor. Specifically:
• International outperforms the segment average by the widest margin in warranty and engine, followed closely by cost of ownership.
• International has the fewest problems per 100 trucks among all brands in this segment
• International owners experience the least amount of unscheduled downtime in this segment
International trucks achieve a significant increase in their overall score in this segment when compared to the 2010 study, where they placed second. International trucks score 46 points higher in the 2011 study than they did in 2010.
The 2011 Heavy-Duty Truck Customer Satisfaction Study is based on responses from 1,651 primary maintainers of 2010 model-year Class 8 heavy-duty trucks. The study was fielded in February and March of 2011.
For more information about the study, visit the J.D. Power and Associates press release at http://businesscenter.jdpower.com/news/pressrelease.aspx
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, Web intelligence and customer satisfaction. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
Navistar International Corporation (NYSE: NAV) is a holding company whose subsidiaries and affiliates produce International® brand commercial and military trucks, MaxxForce® brand diesel engines, IC Bus™ brand school and commercial buses, Monaco® RV brands of recreational vehicles, and Workhorse® brand chassis for motor homes and step vans. The company also provides truck and diesel engine service parts. Another affiliate offers financing services. Additional information is available at www.Navistar.com/newsroom.
Media contact (Navistar): Steve Schrier, 630-753-2264
Investor contact: Heather Kos, 630-753-2406
Web site: www.navistar.com